Customer Service

HektaByte prides itself on its first class customer service. Our expert team of IT engineers, administrators and support staff will assist you from your first call, and throughout your interaction with HektaByte.

Whether you are a large or small business, an existing client or a potential customer, we will treat you with the utmost care and attention, and dedicate all the resources needed to satisfy your cloud computing needs.

HektaByte is confident you will not leave without a solution to fit your requirements, and for that reason our service policy does not bind you to any long-term contracts. Instead, we offer short-term contracts which are renewed on a monthly basis, and can be cancelled at any time via our bespoke management console. Please read our TOS, AUP, and SLA agreements for more information.

HektaByte serves both individuals and businesses on a global scale and is host to tens of thousands of happy customers, which is reflected by our high level of customer referrals. Clients who move to HektaByte stay with HektaByte.

Our Managed Hosting Services provide full scalability and control over your cloud infrastructure, managed by our experienced support team to accommodate every aspect of your computing demands, large and small alike.

Our technical support department is always ready to assist you either via phone, live chat or email. Unlike other forms of 24/7 support service, and thanks to our variety of support center locations, we are able to provide you with round the clock customer service.

At HektaByte we are aware of the fact there are other hosting providers you can choose from, which is why we always try harder to give you the best service we can, and provide you with the fastest response time by the best experts in the business.